:root {
  color-scheme: light;
  --ink: #162426;
  --muted: #59676a;
  --line: #d8e1de;
  --surface: #ffffff;
  --soft: #f5f8f7;
  --teal: #087a78;
  --deep-teal: #123f40;
  --coral: #e85c4a;
  --gold: #e6a13d;
  --shadow: 0 18px 45px rgba(18, 63, 64, 0.14);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  background: var(--soft);
  color: var(--ink);
  line-height: 1.55;
}

a {
  color: inherit;
  text-decoration: none;
}

button,
input,
select,
textarea {
  font: inherit;
}

.site-header {
  align-items: center;
  background: rgba(255, 255, 255, 0.88);
  border-bottom: 1px solid rgba(216, 225, 222, 0.84);
  display: flex;
  gap: 26px;
  justify-content: space-between;
  left: 0;
  min-height: 78px;
  padding: 14px clamp(18px, 4vw, 58px);
  position: fixed;
  right: 0;
  top: 0;
  z-index: 20;
  backdrop-filter: blur(18px);
}

.site-header[data-elevated="true"] {
  box-shadow: 0 10px 26px rgba(22, 36, 38, 0.09);
}

.brand {
  align-items: center;
  display: flex;
  gap: 12px;
  min-width: 230px;
}

.brand-mark {
  align-items: center;
  background: var(--deep-teal);
  color: #fff;
  display: inline-flex;
  font-weight: 800;
  height: 44px;
  justify-content: center;
  letter-spacing: 0;
  width: 44px;
}

.brand strong,
.brand small {
  display: block;
}

.brand small {
  color: var(--muted);
  font-size: 0.78rem;
}

.nav-links {
  align-items: center;
  display: flex;
  gap: clamp(14px, 3vw, 34px);
  font-size: 0.96rem;
  font-weight: 700;
}

.nav-links a {
  color: #344548;
}

.nav-links a:hover {
  color: var(--teal);
}

.header-cta,
.button {
  align-items: center;
  border: 1px solid transparent;
  border-radius: 8px;
  cursor: pointer;
  display: inline-flex;
  font-weight: 800;
  justify-content: center;
  min-height: 48px;
  padding: 0 18px;
  transition: transform 180ms ease, border-color 180ms ease, background 180ms ease;
  white-space: nowrap;
}

.header-cta,
.button.primary {
  background: var(--coral);
  color: #fff;
}

.button.secondary {
  background: rgba(255, 255, 255, 0.92);
  border-color: rgba(255, 255, 255, 0.75);
  color: var(--deep-teal);
}

.header-cta:hover,
.button:hover {
  transform: translateY(-1px);
}

.hero {
  min-height: min(760px, 92vh);
  overflow: hidden;
  padding: 168px clamp(22px, 6vw, 84px) 92px;
  position: relative;
}

.hero-media,
.hero-overlay {
  inset: 0;
  position: absolute;
}

.hero-media {
  background-image: url("assets/banking-support-hero.png");
  background-position: center right;
  background-size: cover;
  transform: scale(1.01);
}

.hero-overlay {
  background:
    linear-gradient(90deg, rgba(15, 38, 39, 0.88) 0%, rgba(15, 38, 39, 0.76) 39%, rgba(15, 38, 39, 0.22) 78%),
    linear-gradient(180deg, rgba(15, 38, 39, 0.1), rgba(15, 38, 39, 0.28));
}

.hero-content {
  color: #fff;
  max-width: 730px;
  position: relative;
  z-index: 1;
}

.eyebrow {
  color: var(--coral);
  font-size: 0.78rem;
  font-weight: 900;
  letter-spacing: 0;
  margin: 0 0 12px;
  text-transform: uppercase;
}

.hero .eyebrow {
  color: #ffb56f;
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  font-size: 6.4rem;
  letter-spacing: 0;
  line-height: 0.94;
  margin-bottom: 24px;
  max-width: 860px;
}

h2 {
  font-size: 3.4rem;
  letter-spacing: 0;
  line-height: 1.02;
  margin-bottom: 16px;
}

h3 {
  font-size: 1.35rem;
  line-height: 1.2;
  margin-bottom: 10px;
}

.hero-copy {
  font-size: 1.35rem;
  max-width: 670px;
}

.hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin: 34px 0 28px;
}

.hero-proof {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.hero-proof span {
  background: rgba(255, 255, 255, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.25);
  border-radius: 8px;
  color: #ffffff;
  font-size: 0.9rem;
  font-weight: 800;
  padding: 8px 12px;
}

.alert-strip {
  align-items: center;
  background: var(--deep-teal);
  color: #fff;
  display: grid;
  gap: 10px;
  grid-template-columns: minmax(210px, 0.34fr) 1fr;
  padding: 18px clamp(22px, 6vw, 84px);
}

.alert-strip span {
  color: rgba(255, 255, 255, 0.84);
}

.section {
  padding: clamp(58px, 8vw, 104px) clamp(22px, 6vw, 84px);
}

.intro-grid,
.credentials-band {
  align-items: start;
  display: grid;
  gap: clamp(26px, 6vw, 84px);
  grid-template-columns: minmax(260px, 0.72fr) 1fr;
}

.intro-grid p:last-child,
.credentials-band p:last-child {
  color: var(--muted);
  font-size: 1.25rem;
}

.section-heading {
  margin-bottom: 34px;
  max-width: 880px;
}

.issue-section,
.faq-section {
  background: #fff;
}

.issue-tool {
  border: 1px solid var(--line);
  border-radius: 8px;
  box-shadow: var(--shadow);
  overflow: hidden;
}

.segmented-control {
  background: #ecf3f1;
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  min-height: 62px;
  padding: 8px;
}

.tab-button {
  background: transparent;
  border: 0;
  border-radius: 6px;
  color: #385154;
  cursor: pointer;
  font-weight: 850;
  min-height: 46px;
}

.tab-button.active {
  background: var(--surface);
  box-shadow: 0 10px 22px rgba(18, 63, 64, 0.1);
  color: var(--deep-teal);
}

.issue-panel {
  background: #fff;
  padding: clamp(28px, 5vw, 54px);
}

.issue-panel p {
  color: var(--muted);
  max-width: 840px;
}

.check-list {
  display: grid;
  gap: 14px;
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
}

.check-list li {
  border-left: 5px solid var(--gold);
  color: #2d4245;
  padding-left: 15px;
}

.safety-section {
  background: #f1f6f4;
}

.safety-grid {
  display: grid;
  gap: 18px;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.safety-grid article {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 28px;
}

.safety-grid p {
  color: var(--muted);
  margin-bottom: 0;
}

.safety-icon {
  align-items: center;
  background: var(--deep-teal);
  color: #fff;
  display: inline-flex;
  font-weight: 900;
  height: 38px;
  justify-content: center;
  margin-bottom: 18px;
  width: 38px;
}

.process-section {
  background: var(--deep-teal);
  color: #fff;
}

.process-section .eyebrow {
  color: #ffb56f;
}

.timeline {
  counter-reset: step;
  display: grid;
  gap: 18px;
  list-style: none;
  margin: 0;
  padding: 0;
}

.timeline li {
  align-items: start;
  border-top: 1px solid rgba(255, 255, 255, 0.18);
  display: grid;
  gap: 16px;
  grid-template-columns: 84px minmax(190px, 0.42fr) 1fr;
  padding: 26px 0;
}

.timeline li::before {
  align-items: center;
  background: var(--gold);
  color: var(--ink);
  content: counter(step, decimal-leading-zero);
  counter-increment: step;
  display: inline-flex;
  font-weight: 900;
  height: 50px;
  justify-content: center;
  width: 58px;
}

.timeline span {
  color: rgba(255, 255, 255, 0.76);
}

.credentials-band {
  background: #fff;
}

.faq-list {
  border-top: 1px solid var(--line);
}

details {
  border-bottom: 1px solid var(--line);
  padding: 22px 0;
}

summary {
  cursor: pointer;
  font-size: 1.1rem;
  font-weight: 850;
}

details p {
  color: var(--muted);
  margin: 14px 0 0;
  max-width: 850px;
}

.contact-section {
  background: #eff5f3;
  display: grid;
  gap: clamp(28px, 5vw, 70px);
  grid-template-columns: minmax(260px, 0.78fr) 1fr;
  padding: clamp(58px, 8vw, 104px) clamp(22px, 6vw, 84px);
}

.contact-copy p {
  color: var(--muted);
  font-size: 1.08rem;
}

.contact-note {
  background: #fff;
  border-left: 5px solid var(--coral);
  margin-top: 26px;
  padding: 18px;
}

.contact-note strong {
  display: block;
}

.contact-form {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 8px;
  box-shadow: var(--shadow);
  display: grid;
  gap: 18px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  padding: clamp(22px, 4vw, 34px);
}

.contact-form label {
  color: #2b3f42;
  display: grid;
  font-weight: 800;
  gap: 8px;
}

.contact-form .full {
  grid-column: 1 / -1;
}

input,
select,
textarea {
  background: #fbfdfc;
  border: 1px solid #cbd8d5;
  border-radius: 7px;
  color: var(--ink);
  min-height: 48px;
  padding: 11px 12px;
  width: 100%;
}

textarea {
  min-height: 132px;
  resize: vertical;
}

input:focus,
select:focus,
textarea:focus,
.tab-button:focus-visible,
.button:focus-visible,
.header-cta:focus-visible {
  outline: 3px solid rgba(230, 161, 61, 0.48);
  outline-offset: 2px;
}

.consent {
  align-items: start;
  color: #3f5255;
  display: grid;
  font-weight: 700;
  gap: 10px;
  grid-template-columns: 22px 1fr;
}

.consent input {
  min-height: 18px;
  margin-top: 4px;
}

.form-status {
  color: var(--deep-teal);
  font-weight: 850;
  margin: 0;
  min-height: 24px;
}

.form-status.error {
  color: #b93428;
}

.request-summary {
  background: #f5f8f7;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 18px;
}

.request-summary h3 {
  font-size: 1rem;
  margin-bottom: 12px;
}

.request-summary pre {
  color: #2d4245;
  font-family: ui-monospace, SFMono-Regular, Consolas, "Liberation Mono", monospace;
  font-size: 0.9rem;
  margin: 0 0 14px;
  overflow-x: auto;
  white-space: pre-wrap;
}

.request-summary .button {
  min-height: 42px;
}

.site-footer {
  background: #172728;
  color: rgba(255, 255, 255, 0.78);
  display: grid;
  gap: 10px;
  padding: 30px clamp(22px, 6vw, 84px);
}

.site-footer p {
  margin: 0;
}

@media (max-width: 920px) {
  .site-header {
    align-items: start;
    flex-wrap: wrap;
    gap: 12px;
    min-height: 94px;
  }

  .nav-links {
    order: 3;
    overflow-x: auto;
    padding-bottom: 2px;
    width: 100%;
  }

  .header-cta {
    min-height: 42px;
  }

  .hero {
    min-height: 760px;
    padding-top: 190px;
  }

  .hero-media {
    background-position: 59% center;
  }

  .hero-overlay {
    background:
      linear-gradient(90deg, rgba(15, 38, 39, 0.9), rgba(15, 38, 39, 0.64)),
      linear-gradient(180deg, rgba(15, 38, 39, 0.14), rgba(15, 38, 39, 0.32));
  }

  h1 {
    font-size: 4.8rem;
  }

  h2 {
    font-size: 2.7rem;
  }

  .hero-copy,
  .intro-grid p:last-child,
  .credentials-band p:last-child {
    font-size: 1.15rem;
  }

  .alert-strip,
  .intro-grid,
  .credentials-band,
  .contact-section {
    grid-template-columns: 1fr;
  }

  .safety-grid {
    grid-template-columns: 1fr;
  }

  .timeline li {
    grid-template-columns: 68px 1fr;
  }

  .timeline span {
    grid-column: 2;
  }
}

@media (max-width: 640px) {
  .site-header {
    padding: 12px 16px;
  }

  .brand {
    min-width: 0;
  }

  .brand small {
    display: none;
  }

  .header-cta {
    display: none;
  }

  .hero {
    min-height: 720px;
    padding: 178px 18px 64px;
  }

  h1 {
    font-size: 3.05rem;
  }

  h2 {
    font-size: 2.2rem;
  }

  .hero-actions,
  .hero-actions .button {
    width: 100%;
  }

  .segmented-control {
    grid-template-columns: repeat(2, 1fr);
  }

  .contact-form {
    grid-template-columns: 1fr;
  }

  .section,
  .contact-section {
    padding-left: 18px;
    padding-right: 18px;
  }
}